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Privacy Policy

Last updated: March 10, 2026

Sovi Apps Inc. ("Sovi Apps", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website soviapps.com ("Website") or use our Shopify applications ("Apps").

We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

1. Information We Collect

Information you provide directly

  • Contact information — your name and email address when you contact us through our support channels or HelpScout Beacon widget
  • Account information — your Shopify store name, URL, and owner details when you install one of our Apps

Information collected automatically

  • Usage data — how you interact with our Apps, including features used, settings configured, and actions taken
  • Device and browser information — browser type, operating system, IP address, and general location (country/region level)
  • Cookies and similar technologies — we use cookies on our Website for basic functionality and analytics

Information from Shopify

When you install one of our Apps, we access certain data from your Shopify store as required for the App to function. This may include:

We only access the minimum data necessary for each App to function as described. Each App has its own detailed privacy policy (linked above) covering app-specific data collection, third-party integrations, and GDPR/CCPA compliance.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Apps and Website
  • Respond to your support requests and inquiries
  • Improve and develop new features for our Apps
  • Monitor usage patterns and diagnose technical issues
  • Communicate with you about service updates or changes (with your consent where required by CASL)
  • Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

  • Shopify — as required for our Apps to function within the Shopify platform
  • Service providers — trusted third parties that help us operate our business (e.g., HelpScout for customer support, hosting providers). These providers are contractually bound to protect your data.
  • Legal requirements — when required by law, court order, or governmental authority
  • Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to affected users

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. When you uninstall one of our Apps, we will delete your store data within 30 days, unless we are required to retain it for legal or compliance purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS/TLS), secure hosting infrastructure, and access controls limiting data access to authorized personnel only.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights Under PIPEDA

Under PIPEDA, you have the right to:

  • Access — request a copy of the personal information we hold about you
  • Correction — request that we correct inaccurate or incomplete information
  • Withdrawal of consent — withdraw your consent to our collection, use, or disclosure of your information (subject to legal or contractual restrictions)
  • Complaint — file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at hello@soviapps.com. We will respond to your request within 30 days.

7. Cookies

Our Website uses cookies for basic functionality. Our third-party tools (HelpScout Beacon) may also set cookies. You can control cookies through your browser settings. Disabling cookies may affect your experience on our Website but will not impact the functionality of our Shopify Apps.

8. Third-Party Links

Our Website and Apps may contain links to third-party websites (such as the Shopify App Store, HelpScout, and social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. International Data Transfers

Your information may be stored and processed in Canada or other countries where our service providers operate. When data is transferred outside of Canada, we ensure appropriate safeguards are in place to protect your information in accordance with PIPEDA.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically. Material changes will be communicated through our Website or via email where appropriate.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Sovi Apps Inc.
2967 Dundas St W, 313B
Toronto, ON M6P 1Z2, Canada
Email: hello@soviapps.com

You may also contact the Office of the Privacy Commissioner of Canada if you have concerns about our privacy practices.